Orders made after 3 pm Eastern Standard time are processed & shipped the next business day.  Once processed, orders usually take 2 – 4 days until delivered in the contiguous United States.  Orders shipped to AK, HI, Canada & Mexico may take 1 – 4 extra days.  We have warehouses in Canada & the USA.  Next business day shipping may be affected by national holidays in either country.

Orders over $2,500.00 (without taxes) are shipped free of S/H charge.

If your order requires an expedited shipping time, please email NIR at:  support@niretrofit.com

Additional charges will apply, but we will do our best to expedite the order.  However, once the product has left our warehouse(s) we have no control over delivery time.

We ship via Fed Ex and UPS.

No.

Orders made after 3 pm Eastern Standard time are processed & shipped the next business day.  Once processed, orders usually take 2 – 4 days until delivered in the contiguous United States.  Orders shipped to AK, HI, Canada & Mexico may take 1 – 4 extra days.  We have warehouses in Canada & the USA.  Next business day shipping may be affected by national holidays in either country.

Orders over $2,500.00 (without taxes) are shipped free of S/H charge.

If your order requires an expedited shipping time, please email NIR at:  support@niretrofit.com

Additional charges will apply, but we will do our best to expedite the order.  However, once the product has left our warehouse(s) we have no control over delivery time.

We ship via Fed Ex and UPS.

No

Orders can be cancelled within 24 hours of being placed if not already processed and shipped.  If already shipped, a payment processing service fee up to 15% of the gross sale will be charged to cover payment processing company service charges.  No exceptions.

If the product(s) received are different than those ordered, do the following:

1. Do not open or use any of the product(s).
2. Take pictures of the label(s) on the box the order was shipped in.
3. Take individual pictures of each of the product(s) received.
4. Attach those images to an email addressed to support@niretrofit.com with “WRONG PRODUCT RECEIVED” (in all caps) in the subject line.
5. In your email, please provide the order number, the payment method (credit/debit card or ACH) & explain the product(s) ordered and those that were shipped in error.  We will reply with instructions for returning the items using our shipping account information.
6. Re-Package the items in the box they were shipped in and follow the instructions we provide to return the items.
7. Once we receive the returned items and they are inspected, we will process the order with the correct items and expedite shipping.
8. All customers will receive a store discount code up to $50 for the inconvenience.  Repeat customers may have their discount code divided into more than one code based on their average order size as we cannot process discounts in excess of 10% of the order size without review & approval of management.

This may happen during a website update or if a particular product has been given a new product code.  *This is most frequently discovered after the payment has been processed during order packaging.

1. The original sales order number will become void but keep record of it until the issue is resolved.
2. A discount code credit will be issued for the full amount of the original order and provided to the customer.
3. A team member will reach out via email to inform the customer of the situation.  If the product has been assigned a new product code, it will be contained in the communication.  However, if the product ordered is permanently discontinued, a team member will contact via phone call or email to discuss alternative products to suit the project requirements.  Large projects may require the involvement of one of our in-house engineers (most often done via email).
4. All orders must be placed through the website and cannot be placed over the phone with any team member, as they are not allowed to take payment information from customers.
5. A new sales order number will be generated with the new/correct product code when the customer places the new order.
6. The 10% max discount on order sizes does not apply in these situations.
7. If there is a pricing discrepancy, the customer may have additional charges for the product.
8. If the correct product order is less than the original order a store credit will be issued in that amount.

Failed payment processing at checkout is usually due to the incorrect country chosen, address, zip code, or credit/debit card number being entered; or, for ACH transactions, incorrect routing number or account number being entered.  PLEASE DOUBLE CHECK YOUR PAYMENT INFORMATION, then try placing the order again.

If payment is still not processing, try another payment method.

If still having issues, email support@niretrofit.com with “PAYMENT PROCESSING ISSUES” (in all caps) in the subject line.  A team member will look for the transaction and contact the payment processing service to determine the issue and get back to you.  This may take some time depending on the payment processing center’s call volume at that time.

Do not open any other packages besides the box the product(s) were delivered in.

1. Take pictures of all the products you have received and email them to support@niretrofit.com along with your order # and a list of the product(s) that should have been shipped.
2. Re-package the items back into the box in which they were delivered and bring the appropriate Fed Ex or UPS location to ship back to us.  You can either pay for the shipping yourself or have us provide a shipping label with instructions.  *If you pay for shipping, we will provide you with a NIR discount Code to be used for a future purchase.  The discount code provided is usually higher than your shipping cost of the product(s) back to our warehouse(s).
3. Once we receive the items, we will check them for damage or tampering.  If all items are in good condition, we will promptly package and send out the correct items and expedite shipping at no additional cost to you.

Carbon fiber prevents further inward movement but will not straighten a wall.

There is no absolute number to go by, since there are many factors to consider. To figure out the deflection in your wall, measure the difference of the highest amount of deflection compared to the rest of the wall, and please consult with your structural engineer or foundation specialist for more information.

You have several options when your wall deflection reaches beyond 2-inches. Your first option is to excavate the soil that is exerting pressure on your basement wall, and to push the wall back. Another option is to install a steel mechanical system such as steel tie-backs. Rhino Carbon Fiber recommends reinforcing the wall with carbon fiber regardless of which system is chosen to prevent future inward movement. Please contact your structural engineer or foundation repair specialist to do a thorough inspection and analysis.

There are several signs you can look for on the interior and exterior of your home. Within your home, it is important to check your walls or ceilings for cracks and if your windows or doors are difficult to open and close. You may also notice uneven floor surfaces or cracks in concrete floors. Outside of your home, ensure you look for cracks in masonry walls that are in a “stair-step” pattern. Other signs include a tilting chimney, wood trim that has been separated around joints and corners and if the concrete driveway, sidewalk, patio or any other concrete structures separated from the foundation.

It is a good idea to contact your foundation repair specialist for further review of the cracks in your foundation. If you are noticing a crack in your foundation, most of the time it means that something has shifted or settled so it should be addressed immediately.

Each property is different and so is each issue with each property.  Therefore, the solution(s) will be specific to the structure of your home. In some cases, this may be true.  However, the process of re-building basement walls can be an inconvenience due to its high cost, property disturbance and the amount of time it takes to complete. It’s best to have a foundation specialist analyze your bowed walls to help determine a solution, but if the deflection is less than 2” the Rhino Carbon Fiber Bowed Wall Repair Kit can be an option for the repair.

During the process of building your home and before a foundation is constructed, you can install a piering system to strengthen the foundation. It may also help to consult your foundation specialist during the process of construction so an analysis of the property can determine the proper foundation settlement prevention strategy.

The patented Rhino Carbon Fiber Bowed Wall Repair Kit ties the foundation base with the house framing, making it one of the strongest systems on the market!  Our patented system is superior and faster to install than the competition, and we are still very comparable in cost. Rhino Carbon Fiber product warranties are available at www.rhinocarbonfiber.com/technical-info, and vary by product.

In most cases, carbon fiber can easily be painted over or covered with a finishing product. Please consult with your paint/coating manufacturer for guidelines and TDS.  Our carbon fiber product can also be covered with stucco.

Yes, the epoxy in the carbon fiber reinforced polymer (CFRP) system can be affected by UV light and Rhino Carbon Fiber always recommends covering exposed carbon fiber with a finishing product when installing outdoors.

Carbon fiber fabric on its own is fire resistant, but the epoxy used to apply it doesn’t perform well against high temperatures. If you have a specific requirement for fire resistance, please contact your engineer to source out the right fire-resistant coating for the CFRP system.

Rhino Carbon Fiber CFRP systems are corrosion resistant.

No, it is not. However, it is water resistant and can accept coverage from waterproofing materials, paint & stucco.

There is minimal disruption for installing carbon fiber on the exposed brick or poured walls of a basement. However, finished basement walls may have to be completely removed in order to install the carbon fiber reinforcement. Every project is different, so the amount of demolition needed will vary.

Unfortunately, in most cases homeowner’s insurance will not cover the cost.

Yes, if your wall is cracked it will continue to get worse over the next few years. It is better to fix it when the wall is not bowing rather than after a large bow occurs.

Yes, Rhino Carbon Fiber™ has products designed to fix this problem. Please consult your structural engineer or foundation specialist for more information.

No, unfortunately no carbon fiber system will be able to stop this. You should consult with a piering contractor for a solution.

Manufacturer’s warranty information can be found here: www.rhinocarbonfiber.com/technical-info

If installed by a contractor, they may have a workmanship warranty.  Contact them to discuss.

Rhino Carbon Fiber product warranties are available at www.rhinocarbonfiber.com/technical-info, and vary by product. The warranties apply only to the consumer who originally purchased the product, and do not extend to any subsequent owner or other transferee of the product.

No.  All purchases are final once processed, shipped and opened.